Reviewed a process map to maximise efficiencies
The purpose of the project
We were invited to review the ways income was coming into the public services and to understand how individual teams and departments were processing and reconciling the revenue.
What we did
We conducted a full review of collection and reconciliation processes. We developed a central view of previously department-specific information [e.g. merchant accounts in place to support electronic payments]. We also built an active and engaged sponsor and project board and developed a level of collaboration across the Finance Advisory Board where a ‘corporate’ view of income collection and reconciliation that had not previously existed [or been high on their agenda). We finally defined and agreed upon a number of principles against which individual department transition plans could be mapped.
The project was completed on time and on budget, with a very happy client!