Designed a Target Operating Model that would achieve £1m saving

Designed a Target Operating Model that would achieve £1m saving

Sector

Public Sector

The purpose of the project

We were invited to design and develop a new target operating model for the 21st century that would ultimately achieve a £1m saving in their 2019 budget.

What we did

We evaluated the current ‘as is’ model, investigated best practice across related areas and developed a capability matrices. A number of key processes were mapped to ensure that any duplication and/or inefficiencies were understood and identified.

With this information in hand, we then developed a high-level visual to demonstrate customer facing capabilities, operational support capabilities and specialist capabilities.  The capabilities were then agreed with the senior leadership team.  The organisation design principles were agreed with the umbrella organisation and organisation structures were then developed and shared with their HR department.  An implementation plan was developed and handed over to the business lead to implement.  During this time project governance and reporting was completed and shared with the leadership team, so they were aware of progress.

The outcome

Project deliverables were completed to time, quality and on budget and the implementation is now planned to complete very shortly.

We helped transform a desk-based workforce into a digital army

We helped transform a desk-based workforce into a digital army

We benchmarked testing capabilities across a group of companies

We benchmarked testing capabilities across a group of companies