ERP Change Management
Helping people embrace change with confidence
When a major ERP programme was rolled out across a multi-jurisdiction organisation, success depended on more than the technology. We partnered with the client to lead the people side of change, ensuring employees were informed, engaged and equipped to adopt the new system from day one.
Through a structured change management programme, we delivered communications, training and stakeholder engagement that helped minimise disruption and maximise adoption.
The Challenge
Rolling out a new ERP platform across multiple jurisdictions required thousands of employees to change established ways of working. The organisation needed a consistent approach to communication, engagement and training to build confidence before launch.
Our Approach
We designed and delivered a comprehensive change management programme that included:
Stakeholder engagement and leadership support
Change Champion network across the organisation
Multi-channel communications strategy
Instructor-led training, e-learning and video content
Workshops, drop-in sessions and Q&A forums
Readiness assessments and adoption tracking
The Results
64% Day one system adoption
80%+ Readership across change communications
40 Change Champions established
16Training modules created
7 Jurisdictions supported
2,000+ Employees engaged
Client Feedback
"I would highly recommend Marbral for any future projects as from start to finish they kept all parties fully informed and engaged and worked with a high degree of professionalism. This meant that the project was kept on track and completed within a timely manner and without issue."
Private Sector Client
Why it mattered
Successful transformation isn't just about implementing new technology, it's about helping people adopt it with confidence. By combining structured change management with clear communications and practical training, the organisation achieved strong early adoption while maintaining engagement throughout the programme.
Planning an ERP or digital transformation?
Whether you're introducing new technology, restructuring teams or delivering organisational change, we can help ensure your people are ready from day one.
